Refund Policy and Terms

RETURN POLICY — For 1K Hair Returns Only

Hair is considered a hygiene product.

Eligibility for Exchange (Hair Products Only)
Due to federal health regulation considerations and the nature of our hair products:

  • All sales of hair pieces are final—no returns accepted.

  • Exchanges are permitted only if you believe you have received an incorrect item and you request the exchange within 48 Hours of delivery.

  • To qualify: the hair must be in its original condition, with original zip-ties and tags intact.

  • You (the buyer) are responsible for shipping the item back to us. We strongly recommend using a trackable and insured service (e.g., UPS or FedEx). The hair pieces returned are subject to our review and approval.

  • If approved, we will issue the correct item (subject to availability), or otherwise proceed according to the terms below.

General Return & Store Credit Policy (Boutique Items)

For non-hair boutique items:

  • We do not offer direct exchanges, because we cannot guarantee availability of the desired replacement item at the time of the request. Instead:

    • Return your package following the procedure below.

    • Once we receive your return and approve it, we will issue a store credit that you may apply toward a different item or size.

  • Original shipping costs are non-refundable. Return shipping is your responsibility. A restocking fee may be applied if an order is refused at delivery or returned due to an undeliverable address.

  • Eligible items may be returned for store credit only if the return request is made within 30 calendar days of the delivery date. The item must then be shipped back and received by us within 14 calendar days of the ship date marked as delivered/received. Items returned after 30 calendar days will not be accepted for store credit.

  • Returned items must be unworn, unwashed, free of makeup, deodorant, or other stains, and all original tags (including the Stepping High Boutique tag) must still be attached.

  • Defective items must be reported within 48 hours of receipt. If not reported within 48 hours, we cannot issue credit.

  • If you believe you received an incorrect item, you must contact us within 48 hours of delivery.

  • Final sale items (non-returnable, no exceptions): all bodysuits, swimsuits, and undergarments are final sale to comply with applicable health & safety regulations.

  • Damaged items:

    • Email support@steppinghighboutique.com within 48 hours of receipt.

    • We will send a damage-return form to complete and return with the damaged item.

    • Upon receipt and approval, we will issue store credit equal to the item cost (plus shipping & tax, up to a maximum of USD $10 for shipping reimbursement if you include a copy of your return shipping receipt).

    • You must use a trackable shipping service—packages lost in transit without proof will not be credited.

    • The item must be returned in original condition (all parts & accessories, tags attached). COD shipments will be rejected.

Store Credit & Processing

  • When we receive and approve your returned merchandise, we will process your credit within 1–5 business days.

  • Store credit will be issued via email as an e-gift card.

  • Store credit covers the original purchase price and any applicable tax (if applicable).

  • Store credit must be used in accordance with the terms printed on the e-gift card (check expiration, use restrictions, etc.).

Return Shipping Address


Stepping High, Inc. 250 Parkway Drive Suite 150 Lincolnshire, IL 60069 United States