Terms of service

📍 Signature Confirmation Policy

To protect our customers and ensure secure delivery, high-value orders may require signature confirmation at delivery.

If your order qualifies, you will be notified before shipment.
Customers may request signature service at checkout.

Refusal of signature may result in delivery delays or package return. If a package is returned due to refusal of signature, shipping fees are non-refundable and a reshipment fee will apply.

🌎 International Shipping & Duties Policy

We proudly ship worldwide. International orders may be subject to:

  • Customs duties

  • VAT or GST

  • Import fees

  • Local postal handling fees

These fees are set by your local government and are not included at checkout.

The customer is responsible for all customs and import charges.
Refusal to pay customs fees may result in the package being returned — shipping fees are non-refundable.

Transit times vary by country and customs processing.
We are not responsible for delays caused by customs or border authorities.

💳 Chargeback & Payment Dispute Policy

We take fraud prevention seriously to protect our business and honest customers.

By placing an order, you agree to contact us first at
support@steppinghighboutique.com
to resolve any order concerns prior to filing a dispute.

Unauthorized chargebacks will be investigated and may result in:

  • Account suspension

  • Legal invoice for goods/services received

  • Submission to collections

  • Blocking future purchases

Filing a false claim or chargeback is considered fraud.

All orders are logged with IP address, device, timestamp, and delivery confirmation records.

🛍️ Local Pickup / Delivery Terms

If local pickup is enabled in checkout:

  • You will receive a pickup ready email

  • Pickup must occur within 7 calendar days

  • A government-issued ID matching the order name is required

Unclaimed pickup orders after 7 days will be:

  • Returned to inventory

  • Refunded as store credit only

For verified local delivery (when offered):

  • Delivery confirmation photo will be taken

  • Signature may be required on high-value orders

  • Missed delivery fee may apply if we must re-attempt delivery

🚫 Return Fraud & Abuse Notice

To protect the integrity of our products and our customers, we enforce strict anti-abuse measures.

Returns will be inspected. We reserve the right to refuse returns for:

  • Worn, altered, washed, or installed hair

  • Missing tags, tamper ties, or original packaging

  • Excessive return frequency / “wardrobing”

  • Damaged or contaminated products

  • Unauthorized return shipments

Violations may result in account restriction or denial of future returns.

For sanitary & safety reasons, all sales are final unless an exchange is approved for unopened hair products.

🎁 Holiday Shipping Cut-Off Schedule (2025)

(USPS + Boutique Processing)

Order Deadline Service Expected Delivery
Dec 15 Standard / Ground Before Christmas*
Dec 18 USPS Priority Mail Before Christmas*
Dec 20 USPS Priority Express Before Christmas*

Carrier delivery estimates are not guaranteed.
Order early — holiday volume may extend transit times.

📌 Holiday Blackout Dates:
Nov: (Day before Thanksgiving, Day of and day after) Dec 24–26 & Jan 1 — no order processing or shipping.

 Installment Terms

We offer Buy-Now-Pay-Later options through platforms such as:

  • Klarna

  • Shopify

  • Shop Pay Installments

By choosing these payment options, you agree to your lender’s terms, including:

  • Payment schedule

  • Interest where applicable

  • Automatic charges for missed payments

Any billing or payment disputes with installment providers must be directed to the lender.

We do not have access to your installment plan or card information.

🔒 Privacy Notice for Shipping & Order Data

We collect only the information necessary to fulfill your order, including:

  • Name

  • Shipping/billing address

  • Email & phone for delivery updates

  • Payment confirmation (secure token, not card numbers)

We may share necessary delivery information with verified carriers such as:

  • USPS

  • UPS

  • FedEx

  • DHL

We do not sell or share personal data with advertisers.

Sensitive information is securely encrypted, and fraud screening systems are used to prevent unauthorized orders.

By completing checkout, you consent to the use of your information for order processing & shipping purposes.

📦 Shipping & Processing Policy — Updated for 2025

Processing Time
Standard processing time: 1–3 business days (Monday–Friday, excluding U.S. federal holidays).

Orders placed after 1:00 PM CST will begin processing the next business day.
Orders with high demand, custom items, or restocking needs may require additional time.

🚚 Shipping Timeframes & Possible Delays

Delivery estimates provided at checkout are estimates only.
Actual delivery times may vary due to:

  • Carrier network delays (USPS, UPS, FedEx)

  • Severe weather or natural disasters

  • High-volume periods (holidays & promotional events)

  • Transportation disruptions or fuel surcharges

  • Supply chain or inventory restocks

Shipping times are not guaranteed. Once a package is scanned by the carrier, transit time is outside our control.

📬 Incomplete Orders / Item Out of Stock

If your order contains multiple items and one becomes unavailable, we will:

  1. Ship the available items, and

  2. Place the unavailable item on priority restock.

If the item is not restocked within 10 business days, you may request:

  • An E-Gift Card, or

  • A refund, if no tracking number has been issued

Email: support@steppinghighboutique.com

 Order Verification & Fraud Prevention

To protect our customers and business, we may require identical shipping & billing addresses if discrepancies cannot be verified.

Stepping High, Inc. and it entities reserves the right to limit, refuse, or cancel orders based on:

  • High-risk or unverifiable order information

  • Excessive or abusive return activity (“wardrobing”)

  • Damaged, laundered, worn, or altered returned items

  • Suspected fraudulent activity

We also reserve the right to limit or deny returns for similar reasons.

📦 Lost / Stolen / Delivered Packages

Once a package shows as delivered by the carrier, it is considered successfully delivered.
We are not responsible for lost or stolen packages.
Please contact the carrier directly to file a claim.

✉️ Customer Support

For help with your order, email
support@steppinghighboutique.com

Response time: 1–2 business days